Grievance Redressal Mechanism

Privus Advisors is committed to providing fair, transparent, ethical, and efficient services to its clients. At Privus Advisors, investor trust is central to our advisory philosophy. Every grievance shall be handled with fairness, confidentiality, and urgency, and is viewed as an opportunity to continuously improve our service standards.

This Grievance Redressal Mechanism has been established in accordance with the provisions of the SEBI (Investment Advisers) Regulations, 2013, to ensure prompt resolution of client complaints and grievances. The Firm endeavours to resolve all client concerns in a timely, transparent, and professional manner.

1. How to Lodge a Grievance

Clients may register complaints or grievances through any of the following channels:

A. Directly with Privus Advisors

Email: compliance@privus.in

Write To:
Compliance Officer
Privus Advisors
115 DBS Heritage House, Prescott Street, Fort – Mumbai 400001

Please include the following details:

  • Client Name
  • Registered Email / Contact Number
  • Client Code / Agreement Reference
  • Nature of Complaint
  • Supporting documents (if applicable)

B. Through SEBI SCORES Platform

Clients may also register grievances through the online complaint system provided by SEBI:
SEBI Complaints Redress System (SCORES) https://scores.sebi.gov.in

The SCORES platform enables investors to lodge complaints online and track complaint status.

2. Grievance Redressal Process & Timelines

  1. Clients may submit their grievance to Privus Advisors via email or by submitting a physical letter to the Compliance Officer, as per details mentioned above.
  2. The complaint shall be acknowledged with a maximum time of 5 working days from the date of submission^.
  3. The grievance will be reviewed internally and resolution shall be provided within a maximum time of 15 working days from the date of submission^.

(^Date of submission will be considered as the day on which complete information has been provided to Privus Advisors)

3. Escalation

If Clients are not satisfied with the response provided by Privus Advisors, they may register their grievance on SEBI http://scores.gov.in or write to the corresponding SEBI office as mentioned on our website.

SEBI Investor Helpline: 1800 22 7575 / 1800 266 7575

4. Online Dispute Resolution (ODR)

https://smartodr.in/ In accordance with SEBI’s dispute resolution framework, investors may access the Online Dispute Resolution (ODR) mechanism for mediation and arbitration of disputes through the SEBI ODR Portal.

Privus Advisors shall:

  • Maintain records of all complaints received
  • Track status and resolution timelines
  • Preserve grievance records for a minimum period as prescribed under applicable regulations
  • Report grievances to SEBI as required

This Grievance Redressal Mechanism shall be reviewed periodically to ensure continued compliance with regulatory requirements and best practices.